Terms and conditions
Milldent d.o.o.
1. General Provisions
These General Terms and Conditions define the rights and obligations between the company Milldent d.o.o. (hereinafter: the seller) and the buyer in the purchase of goods, equipment, or services.
These General Terms and Conditions apply to all offers, orders, deliveries, and services provided by Milldent d.o.o., unless otherwise expressly agreed in an individual contract or offer.
By placing an order, confirming an offer, or accepting goods, the buyer confirms that they are familiar with these terms and fully accept them.
The business operations of Milldent d.o.o. are oriented toward B2B business (business-to-business transactions).
2. Offers
All offers of the seller are informative in nature and valid for 30 days, unless otherwise stated in the offer.
Prices in the offers are expressed without VAT, unless explicitly stated otherwise.
The seller reserves the right to change prices in the event of:
changes in supplier prices,
changes in transport costs,
changes in exchange rates,
or other unforeseen circumstances.
3. Order and Conclusion of Contract
The contract between the seller and the buyer is concluded when the buyer:
confirms the offer in writing,
places an order,
or otherwise confirms the purchase.
The seller may confirm the order in writing or by delivering the goods.
4. Delivery of Goods
Delivery times are indicative and may change due to circumstances beyond the seller’s control, such as:
manufacturer delays,
transport delays,
customs procedures,
force majeure.
Unless otherwise agreed, delivery is made according to the DAP (Delivered at Place) clause to the buyer’s address.
The risk of damage or loss of goods transfers to the buyer upon receipt of the goods.
5. Payment Terms
Payment terms are defined in the offer or on the invoice.
Unless otherwise agreed, the payment deadline is 15 days from the invoice date.
In case of late payment, the seller reserves the right to:
charge statutory default interest,
suspend further deliveries,
or take other legal measures.
The goods remain the property of the seller until the purchase price has been paid in full.
6. Warranty and Service
The supplied equipment is covered by the manufacturer’s warranty, as defined in the warranty terms of the individual product.
The warranty does not apply in cases of:
improper use,
unauthorized interventions in the device,
mechanical damage,
improper maintenance,
use of non-original spare parts or consumables.
Service and maintenance may be carried out by the seller, an authorized service partner, or the buyer according to the seller’s instructions.
7. Medical Devices
Some products sold by Milldent d.o.o. are medical devices in accordance with Regulation (EU) 2017/745 on medical devices (MDR).
The buyer undertakes to:
use medical devices according to their intended purpose,
follow the manufacturer’s instructions,
ensure appropriate training of users.
The seller is not responsible for improper use of medical devices.
8. Complaints
The buyer must report visible defects or damage to the goods no later than 5 days after receipt of the goods.
The complaint must be submitted in writing and must include:
a description of the defect,
photographs or other documentation,
the invoice or delivery note number.
The seller will review the complaint as soon as possible and provide the buyer with an appropriate solution.
9. Limitation of Liability
The seller is not liable for:
indirect damage,
loss of profit,
business interruption,
or other consequential costs.
The seller’s liability is limited to the value of the delivered goods.
10. Data Protection
The seller undertakes to process all personal and business data of buyers in accordance with applicable data protection legislation and the GDPR Regulation.
Data is used exclusively for the purpose of conducting the business relationship.
11. Final Provisions
For all disputes arising from the business relationship between the seller and the buyer, the law of the Republic of Slovenia shall apply.
The competent court in Ljubljana shall have jurisdiction for resolving disputes.
12. Liability for Implantological and Prosthetic Components
Implant systems, prosthetic components, and other dental medical devices are intended exclusively for use by qualified healthcare professionals.
The buyer is responsible for:
correct clinical indication,
selection of appropriate components,
correct surgical and prosthetic use.
The seller assumes no responsibility for clinical decisions, treatment planning, or the performance of surgical and prosthetic procedures.
13. Medical Device Importer Statement (MDR)
Milldent d.o.o. acts as an importer of medical devices in accordance with Regulation (EU) 2017/745 on medical devices (MDR).
As an importer, the company ensures that:
products bear the CE marking,
a valid EU Declaration of Conformity exists,
medical devices are registered in the EUDAMED system, where required.
The buyer is obliged to use the products in accordance with their intended purpose and the manufacturer’s instructions.
14. Digital Dental Systems and Software
When using digital dental systems (e.g., intraoral scanners, photogrammetry systems, CAD/CAM software, milling systems, and sintering furnaces), the buyer is responsible for:
proper installation and use of the software,
adequate user training,
regular system maintenance and updates.
The seller is not responsible for:
data loss,
incorrect digital models,
or errors resulting from improper use of software or hardware.
